The Courageous Heart team was delighted to deliver our first 1-Day Introduction to Resilience and Compassion for Dispatchers and Professional Staff on September 15, 2021. Students joined us from around the state to participate in discussion, practices, and learning to support their personal and professional wellbeing.

While not all of these key staff members are out in the field attending critical incidents, research suggests that the burnout process is a universal one, driven by virtually the same factors among both civilians (the vast majority of dispatch and professional staff) and sworn officers. Difficulties balancing work and life responsibilities, the level of support they receive from coworkers and supervisors, the fairness of personnel policies, and several personal factors contributed to burnout levels.*

One attendee shared the following testimonial; “After taking this training course, I have a new desire to be more proactive and reconnect with my coworkers and myself.”

If you work in Law enforcement and would like to see our upcoming courses, please visit our Courageous Heart Program page or email Julie Learmond-Criqui for more details.

*Job-Related Burnout Among Civilian and Sworn Police Personnel, William P. McCarty and Wesley G. Skogan 2013